Meet the team at the Yellow Car Shop.
Come in, sit down. How can we help? Welcome to the Yellow Car Shop, taking vehicle buying and leasing back to the future.
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LOOKING for a new vehicle largely takes place online these days. We are fast becoming accustomed to trawling through innumerable websites looking for the right car, van or truck at the right price or with the right deal.
Wouldn’t it be a joy if there were somewhere we could call into, sit down, enjoy a coffee and talk through exactly what we are looking for within the budget we have set for ourselves?
The principle applies whether it is an individual looking to change a vehicle for a newer model or a business customer seeking the fleet deal that is right for the organisation.
Great news… there is a door open and expert staff waiting to welcome you.
Welcome to The Yellow Car Shop. Founded in 2009, director Chris Robinson has grown the business into one that puts customer service and listening to the client’s requirements front and centre of everything it does. The company works with fleet managers in businesses of all sizes across Northamptonshire, Buckinghamshire and Bedfordshire as well as greeting individual motorists as they visit in quest of the best deal.
“The business is designed to have everything under one roof,” said Chris. “We want people to come and visit us, sit down, have a conversation about what they are looking for and we will see how we can help.”
Chris and his colleagues at The Yellow Car Shop look at all makes and models of cars and vans in search of the most suitable deal for each individual client. It saves time scouring the dealers for the right vehicle and the best deal, he said. And The Yellow Car Shop guarantees to be cheaper than the deals found in the main dealerships. For business customers, The Yellow Car Shop’s expertise includes a dedicated fleet and business specialist who has worked in the industry for almost 20 years.
When Chris set up the business in 2009, it was part of a franchise. Such was the success and rate of growth that Chris and his team took the business solo in 2017. “We were outgrowing the franchise and since then we have not looked back,” Chris said. “Covid has an impact, of course, but we have been rebuilding steadily since then.”
The vehicle industry is a far cry from Chris’s background. He cut his professional teeth running restaurants and pubs while his wife worked a 9-5 job. Looking to align their working hours to spend more time together as a family led to the move into vehicle leasing. “I have always had a passion for cars, though,” Chris said. “The career change simply took that a stage further.”
The hospitality sector is all about the standard of service. Vehicle leasing is no different, certainly at the Yellow Car Shop.
“Personal service is what it is all about,” Chris said.
An example occurred only last week when The Yellow Car Shop took delivery at its office of a teacher customer’s new car and delivered it to his home in time for his return from work.
“He was not able to come to the office to collect it so we were more than happy to take it to him.”
Business is good but Chris and his colleagues have their eyes on expansion. Developing their commercial vehicles business is next on the agenda.
It is a sector in which the Yellow Car Shop is already doing business but Chris sees the potential and is looking to add a commercial vehicle specialist to the team as well.
Having a physical presence in Newport Pagnell – the Yellow Car Shop is situated just off the busy High Street in St John’s Street – is a real advantage when it comes to setting the service standard. “Having the shop helps – there is no doubt. It gives people peace of mind that they can come and see us, outline what they are looking for and be assured that we will advise them as best we can.
“Purchasing a vehicle is a very big deal for a lot of people. It is one of the biggest purchases they will make and we understand that fully. That is why we listen to what our customer wants and do our best to deliver.”
“We are not the cheapest and we do not claim to be so. What we are all about is delivering the very best value to our clients.”
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