THROUGHOUT the years, PC Howard has focused on maintaining a high level of customer service, developing the transport networks, facilities and the systems they provide to ensure a seamless and efficient service.
The extensive European delivery network has continued to grow, while in the UK, a new northern hub in Leeds complements hubs in Edinburgh, London and Lichfield, offering fresh opportunities to PC Howard.
Meanwhile, the enhancement of the firm’s IT systems has brought real benefits.
THROUGHOUT the years, PC Howard has focused on maintaining a high level of customer service, developing the transport networks, facilities and the systems they provide to ensure a seamless and efficient service.
The extensive European delivery network has continued to grow, while in the UK, a new northern hub in Leeds complements hubs in Edinburgh, London and Lichfield, offering fresh opportunities to PC Howard.
Meanwhile, the enhancement of the firm’s IT systems has brought real benefits. In particular the track and trace facility that enables customers to log on to the online portal to get an update on their goods. The aim is to get 80 per cent of proofs of deliveries online within one hour of the delivery. The firm also now holds British Retail Consortium (BRC) registration.
Managing Director Andrew Howard said: “As members of the Palletways network, it is pleasing that the network has continued to expand into Europe both strengthening existing European networks and also extend to the Czech Republic and Slovakia.
“Registration with BRC was an important step forward and is a reflection of the systems and procedures that we have in place and we are now building on that. The registration not only affects our distribution operations but more importantly our warehouse operations, where services like the portal play a key role in our ongoing mission to improve customer satisfaction.”
“We are pleased with the progress we have made with developing our business through our new depot in Swindon and look forward to attracting more new businesses in the near future.”
For more details visit the website at www.pchoward.com
