FIRST impressions are all important and the front line team at Foam Techniques have the experience, knowledge and focus on customer service to ensure those contacting the Wellingborough company get the response they are looking for.
The internal sales team, comprising John Hutchinson, Lauren Mills, Aman Singh and Laura Spriggs, are the first voices callers hear when they call the foam conversion company to discuss potential or ongoing orders.
They call on their own experience and understanding of the products and processes available to advise and guide customers in finding the right solu
FIRST impressions are all important and the front line team at Foam Techniques have the experience, knowledge and focus on customer service to ensure those contacting the Wellingborough company get the response they are looking for.
The internal sales team, comprising John Hutchinson, Lauren Mills, Aman Singh and Laura Spriggs, are the first voices callers hear when they call the foam conversion company to discuss potential or ongoing orders.
They call on their own experience and understanding of the products and processes available to advise and guide customers in finding the right solution.
Operations Director Steve Thomas said: “People deal with people and we have the best people on our front line, providing the sort of customer service that Foam Techniques is known for.
“They’re not just answering the phone to incoming enquiries, they are able to call on their knowledge of the company to help customers with their initial ideas and turn that into something that works for them in terms of cost, turnaround time and the processes at their disposal.”
Foam Techniques specialises in a number of applications, from gaskets and seals, air and water filtration, packaging and household items through to thermal insulation and noise reduction in major manufacturing industries. An enormous range of technical foams are converted at the manufacturing plant in Booth Drive.
Vinay Relan, Managing Director of Foam Techniques, said: “Our internal sales team are a fantastic advert for Foam Techniques and the level of service we give our customers. The team has been together for a number of years and they are enthusiastic, motivated and customer focused and a credit to the company.”
For more information about Foam Techniques, telephone 01933 400096 or visit the website www.foamtechniques.co.uk.