CUSTOMERS never remember mediocrity. Instead, they remember Wow! moments. Unfortunately, customers also remember Ouch! moments too.
Do you want:
* Increased customer loyalty
* Higher value sales
* Fewer customer complaints
* The very best in customer feedback
* Improved net promoter scores
If so, then Beyond Theory’s unique Beyond Expectations programme will help your business provide the highest levels of customer service. It does this by identifying those damaging Ouch!
CUSTOMERS never remember mediocrity. Instead, they remember Wow! moments. Unfortunately, customers also remember Ouch! moments too.
Do you want:
* Increased customer loyalty
* Higher value sales
* Fewer customer complaints
* The very best in customer feedback
* Improved net promoter scores
If so, then Beyond Theory’s unique Beyond Expectations programme will help your business provide the highest levels of customer service. It does this by identifying those damaging Ouch! moments and turning them into rewarding Wows!
Senior consultant Paul Beesley said: “Our programme will be especially designed for your business. We will help you deliver the very highest standards of customer experience – what we refer to as customer excellence. We have a number of programmes under way and our clients are reaping the rewards.
“When you take part in our programme our experts will undertake detailed customer experience assessments of your business.
We provide precise feedback on how customers experience your company’s products and services. We then help map your customer journey, identifying those critical touch points when customers interact with your business. The next stage is to help you define or redefine your customer service standards. We then design and deliver your very own training programme to equip your leaders, managers and teams with the skills and knowledge they need to deliver the very best. Finally, we offer to repeat the customer experience assessments to measure the improvement.”
Paul believes that the programme will be cost neutral. “Our customer experience assessments will identify opportunities to increase revenue and avoid expensive complaints,” he said. “We have a real commercial edge to everything we do.
Our customer service training will increase revenue by equipping your team to elegantly cross-sell and up-sell. You will meet and exceed your customers’ expectations by delivering to your redefined standards. Our leadership training will help increase productivity and help reduce employee absence and turnover.”
Building customer loyalty, retaining existing customers as well as attracting new ones is the only way to build a sustainable business. Whatever the size of your business and whichever business sector you operate in, call Paul Beesley on 01604 212505 or for a no obligation discussion. Visit www.beyondtheory.co.uk/customer-service-improvement/