Simon May, from Rathlin Ltd looks at a new-ish online service called Process Bliss.
Process Bliss (processbliss.com) is an online service which allows you to create and record step-by-step business processes, for use by you and your employees. There are similar services available online, the beauty of Process Bliss is its simplicity.
Process Bliss allows a business to ensure processes are written down, simply, and in one place, which is easily accessible – and usable – by all staff.
Process Bliss offers a straightforward per-user, per-month pricing model. Currently this is £8 per user, per month, with a discount for paying annually.
Assuming that you are already convinced of the value that solid business processes can add to your business, then according to their website, Process Bliss:
Puts all the information needed to complete tasks in one place
Helps new employees get up to speed quickly
Doesn’t control the user
You create templates then any time staff need to follow a process – end-of-month accounts, on-boarding a new member of staff – your staff use the template, so all steps are recorded as they go along. The whole process is fully auditable.
This has the added advantage that you (as the business owner) are able to see, and have the peace of mind, that process is being followed. This is all great for ISO 9001 certification. Once in Process Bliss your recorded processes are simple to adjust or update; compare this with updating bulky documents.
How Rathlin can help
If you like the sound of Process Bliss, then head over to the website – processbliss.com – and get started. If you decide help would be useful, then Rathlin are able to help by:
* Hosting initial workshops to drive out what you and your people think your core processes are
* Set up your initial processes within Process Bliss
* Set in place some guiding principles for capturing key business processes within Process Bliss
* Help identify one (or perhaps two) power users as first point of contact who will champion use of Process Bliss within your organisation.
* Carrying out any training around the use of Process Bliss
This is not a service for everyone, but if you place a real value on having well-documented processes, which are easily accessible, and which means that you can have confidence that process is being followed, then Process Bliss could really help.
To talk through your requirements, call Rathlin on 01604 805912 or see the website at www.rathlin.net